Cookies and similar technologies

For the purpose of this policy 'cookies' and 'similar technologies' will be referred to collectively as 'cookies'.

What are cookies?

Cookies are small text files with non-personal data that websites can store on your computer's hard drive when you visit to enable continuous improvement to the website.

What are similar technologies?

Similar technologies are those which perform a comparable function to cookies; however, they are not technically defined as cookies. For more free information please see: www.aboutcookies.org

Persistent cookies

These stay on your machine until expiry or deletion (many of these have automatic deletion dates). We use this type of cookie to provide you with the on-line services you have requested.

Session cookies

These are temporary cookies, containing non-personal data, which remain on your machine whilst you are on our website. We use this type of cookie to provide you with the online services you have requested.

What we use cookies for

We use cookies to enable us to improve our website by analysing information about website traffic patterns, sometimes using third parties to assist in analysis of this data.

For example, we would be able to see that 1,000 people visited our savings page yesterday but we could not personally identify these visitors.

We also use ‘strictly necessary’ cookies on our online services. These are essential to provide you with the services you have requested.

What are cookies? 

A cookie is a small text file that is downloaded on to your computer, tablet or smartphone when you visit a website.

We use cookies when you visit our websites for the following reasons:

To learn more about cookies visit www.allaboutcookies.org/manage-cookies

Different types of cookies 

Below is an overview of the two different types of cookies our websites use.

These can either be:

Blocking cookies

You can stop cookies from being placed on your computer. However, if do this for our website you will not be able to use some of the online services we offer, for example it would not be possible to manage your accounts online or to apply for an account online.

If you want to block cookies from our website you will need to change the 'cookie settings' in your web browser.

Each web browser is different, and you can find out how to do this in your browser's help section.

First party cookies that we currently use

Third party cookies that we currently use

The third party cookies that we use do not collect your name or address. For more information about the cookie provider and how they apply cookies please visit their website, using the details shown below

The third party cookies we use are as follows

Google Analytics

These cookies are managed by Google Analytics and we use them to understand the number of website visits, how users find the website and how they use the website.

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DoubleClick

These cookies are managed by DoubleClick and we use them to improve our advertising on third party websites. Some common uses include targeting advertising based on what’s relevant to a user, improving reporting on advertising campaign performance and to avoid showing ads that the user has already seen. 

Google AdWords

These cookies are managed by Google AdWords and they are used to improve search engine and display advertising. An example use of this information is to display more relevant advertising to a user based on the content that they have previously viewed on our website.

ServiceTick

These cookies are managed by ServiceTick and we use them to display surveys on our websites to collect user feedback.

Optimizely

These cookies are managed by Optimizely and we use them to test new website content to improve the user experience.

AppNexus

These cookies are managed by AppNexus and we use them to improve our advertising on third party websites. Some common uses include targeting advertising based on what’s relevant to a user, improving reporting on campaign performance and to avoid showing ads that the user has already seen.